Frequently Asked Questions
Everything you need to know about our Biodance skincare and your shopping experience.
Are Biodance products suitable for sensitive skin?
Yes, our products are formulated with EWG Green Grade ingredients and are dermatologically tested to be safe for all skin types, including highly sensitive skin.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return request.
Are Biodance products cruelty-free?
Absolutely. We are committed to ethical beauty standards and do not test any of our products or ingredients on animals.
How should I store my Bio-Collagen Real Deep Masks?
For the best results and a cooling effect, we recommend storing your masks in a cool, dry place away from direct sunlight. Some customers prefer keeping them in a dedicated skincare fridge.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.